Luis P. helped me today. Universal rebuilt my 2001 Chevy Subruban transmission about 6 weeks ago, but the starter was making a loud noise on start up for 1 second. still not normal. Luis said to bring it in and they wouldcheck it. out. start was bed, and he GAVE me a used one off the shelf. No noise. the starter was not kicking out from the flywheel fast enough. also both of my visits to Universal Luis was on the phone with customers that were juist shopping prices and he said that he had to put them on hold or they could call back that he had "CUSTOMERS IN THE STORE" "VERY PROFESSIONAL". the customers in person come first ALWAYS. I wish more stores would do the same.thanks Luis i will be sending customers your way in the future,.you also came recomended by McIntyre Automotive.
Took my car there to have transmission issue diagnosed, they had it for 2 weeks. Just to diagnose it. After taking it all apart and letting us know that it needed to be rebuilt and quoted us the cost, we had to decline them the work as we could not afford the cost. We asked that they put all the parts in a box so we could come trailor the car home until we could save money for the repair. A neighbors friend offered to rebuild it for half the price of what we were quoted. He got all the parts out of the box and let us know 4 parts were missing. My father in law a retired army vet took his time out to come from across town to pick up the parts for us to bring them to the guy working on the transmission, he then tells us we are missing one of the main computer boards still. My father in law then has to go back to the universal location and ask for that part, they “are looking for it” the computer board will cost us $700 if the shop does not “find” it and return it to us. We will request the part be paid for by universal if they can not produce the original part. If this will not be done, we will have to take it to a legal level. This is not the kind of business i would recommend anyone to. Sorry we can not afford your prices, that does not give you the right to treat us like trash and keep parts that belong to us, we paid for the diagnoses of $580 so your work was not done for free. Please stop treating is like we screwed you. We will not use your shops and will not send anyone to them either. Bad service, no one is professional, takes way to long to do the work.
I have to recognize that have quality service, comfortable prices , now I have no problems with my car, definitely recommend it.
Okay so let me start by saying the staff at Universal are super nice and professional. When my car broke down Robert went above and beyond to help me out with the issues. I have a 2009 Hummer back in January the transmission completely broke down on me- I contacted universal transmissions and they told me they would have the vehicle ready in less than 2 days to get it fixed. They kept their word and I went about my business... it’s been 8 months and I haven’t had any issues with my transmission. Unfortunately my car started messing up again for another reason (another area) I contacted Robert and he was able to help me me out even tho it wasn’t transmission related. They got my vehicle ready within a week. They also have Spanish speaking individuals that can help you out -if you don’t speak English -so that’s a plus for my family and I. Lastly I love the fact that they keep checking up on my vehicle to make sure nothing is going on. Overall, great service! xx Adriana A
They provided courteous, professional service in the repair of my transmission. Patiently worked with the warranty company to complete the process in a timely manner. I recommend their service to others who may need diagnostics or repairs.
went to there west little York road location. I received nothing less outstanding service from the service manager to the mechanic, polite, on time and very knowledgeable. Will return for future work.
ME ESTAFARON EN ESTE LUGAR.LLEVE MI CHEVROLET SILVERADO 2011.ME COBRARON 4500 POR "REPARAR" LA TRANSMISIÓN. ME DIERON UNA SUPUESTA GARANTIA QUE NUNCA CUMPLIERON POR QUE SE NEGARON A VER MI TROCA OTRA VES. LA TRANSMICIÓN QUEDO AUN PEOR, LES RECLAME LO SUCEDIDO Y AHORA DICEN QUE TENGO QUE PAGAR 2000 MAS??? ES UNA BROMA?? ESTE LUGAR TIENE MUCHOS RECLAMOS CON LA MISMA ESTAFA A MUCHAS PERSONAS ENTONCES NO ENTIENDO POR QUÉ AUN NO LO AN CERRADO. CUANDO LLAMAS PARA QUEJARTE EL QUE TE ATIENDE HABLA COMO UNA RADIO Y NO TE DEJA EXPRESARTE.TAMBIEN ME HABIAN DICHO QUE TENIA OTRA PIEZA ROTA QUE TENIAN QUE CAMBIAR QUE ME COSTABA 150, LUEGO CUANDO LOS LLAME PARA REPARAR ESO ME DIJERON QUE ME COSTABA 2200.. TAMBIEN ME ROMPIERON MI RADIO ME LA DESCONFIGURARON TODA Y AHORA RECALIENTA SIEMPRE OSEA SE ESTA POR QUEMAR EN BREVES..TENGO QUE VOLVER A GASTAR DINERO EN REPARAR LA TRASMICION Y LA RADIO QUE ROMPIERON.TAMBIEN TE DICEN QUE LA VAN A REPARAR EN UN CIERTO TIEMPO Y NO ES ASI, TE TIENEN CASI DOS SEMANAS MAS DE LO QUE TE DICEN CON EL CUENTO DE QUE SUS TRABAJADORES FALTAN AL TRABAJO.NO PIERDAS TU TIEMPO LLENDO AQUI DE VERDAD NO LO HAGAS. VAS A GASTAR MUCHO DINERO Y UN MUY MAL RATO.
luis P. was very good and made the transmission working very well and smooth and he figured out what was going on with my car transmission
DO NOT HAVE THEM FIX YOUR CAR @ HUMBLE LOCATION!!!! MY SON'S CAR HAS BEEN IN AND OUT OF THEIR SHOP FOR OVER A MONTH. HE HAS TO KEEP PAYING FOR A CAR RENTAL, TAKING OFF FROM WORK, BREAKING DOWN. CAN YOU IMAGE DRIVING ON A HOUSTON FREEWAY DAY AND NIGHT NOT KNOWING IF YOUR GOING TO BREAK-DOWN IN HEAVY TRAFFIC. HAVE TO CALL PEOPLE TO COME AND PICK YOU UP. PLUS THE FACT THAT AFTER THEY ACCEPTED YOUR CAR ONLY TO BE TOLD THAT YOUR CAR IS HARD TO WORK ON. WOULDN'T YOU THINK THAT IF THEY DIDN'T KNOW HOW TO WORK ON YOUR CAR, THEY WOULD HAVE TOLD YOU THAT BEFORE YOU HAD THEM TOW IT THERE. THEY PROMISE THAT IT WILL BE FIXED IN 2-3 DAYS, NOT TRUE. ONCE YOU HAVE DROVE IT FOR A COUPLE OF DAYS AND THEN IT BREAKS DOWN, THEY DON'T WANT TO PAY FOR YOUR CAR RENTAL. HE HAS HAD TO PAY ALMOST A $1000 IN CAR RENTAL FEE. THEY ARE TOTALLY NOT A PLACE YOU WOULD WANT TO WORK ON YOUR CAR. WILL PROBABLY HAVE TO HIRE AN ATTORNEY AND FILE ON THEM TO FIX THE CAR OR RETURN HIS MONEY, NOT ONLY FOR THE TRANSMISSON, BUT FOR CAR RENTAL. THEY NEED TO JUST SUCK IT UP AND RETURN HIS MONEY SO HE CAN TAKE IT TO A COMPANY THAT KNOWS WHAT THEY ARE DOING!